PRIVACY POLICY

Effective Date: March 18, 2026

Abatan Riverview Resort (“Abatan Riverview Resort,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with Republic Act No. 10173, or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC).

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit, contact, make a reservation with, dine at, use the facilities of, or otherwise transact with Abatan Riverview Resort.

1. Information We Collect

Depending on your transaction with us, we may collect information such as:

• Full name and contact information
• Mobile number, email address, and home or business address when necessary
• Reservation and booking details
• Number and details of guests staying in the resort
• Government-issued identification information when required for check-in or lawful purposes
• Payment and transaction information
• Special requests, preferences, and information necessary to provide requested services
• Event and function details
• Feedback, complaints, reviews, and other communications
• Photographs or videos taken during resort activities or events, where applicable
• CCTV images for security and safety purposes
• Information provided through our website, social media pages, online booking platforms, forms, messaging applications, or other communication channels We only collect information that is reasonably necessary for a legitimate and specified purpose.

 

2. How We Use Your Information

We may process your personal information for the following purposes:

• Processing room, restaurant, event, and other reservations
• Confirming and managing bookings
• Checking guests in and out
• Providing requested resort, dining, recreation, and event services
• Processing payments and maintaining transaction records
• Communicating booking confirmations, changes, reminders, and service-related information
• Responding to inquiries, requests, complaints, and feedback
• Improving our products, services, facilities, and guest experience
• Maintaining resort security and safety, including the use of CCTV
• Complying with legal, regulatory, accounting, and reporting obligations
• Preventing fraud, unauthorized transactions, and misuse of resort facilities
• Sending promotional or marketing communications where permitted and where the appropriate legal basis exists
• Conducting legitimate business activities, including internal reporting, auditing, and service improvement

 

3. Lawful Basis for Processing

Depending on the circumstances, we may process personal information based on:

• Your consent;
• The necessity of processing to provide services or fulfill a reservation or other agreement;
• Compliance with legal or regulatory obligations;
• Protection of life, health, safety, or other vital interests; or
• Our legitimate business interests, provided that these interests do not override your fundamental rights and freedoms.

 

4. Sharing of Personal Information

We may disclose or provide access to personal information only when reasonably necessary and permitted by law. Recipients may include:

• Authorized Abatan Riverview Resort employees and management
• Service providers and contractors assisting with reservations, payment processing, information technology, security, or other resort operations
• Online booking or reservation platforms used by the resort
• Government agencies or law-enforcement authorities when disclosure is required or permitted by law
• Other parties when necessary to fulfill a service requested by the guest and when legally permitted We do not sell personal information to third parties. Where third-party service providers process personal information on our behalf, we take reasonable steps to require appropriate confidentiality and security safeguards.

 

5. Photographs, Videos, and Events

Abatan Riverview Resort may take photographs or videos during resort activities, events, celebrations, or promotional activities. Where required, we will obtain appropriate permission or consent before using identifiable photographs or videos for promotional purposes. Guests who do not wish to be included in promotional photographs or videos may inform resort management or the designated privacy contact.

 

6. CCTV and Security

CCTV cameras may operate in selected public and common areas of the resort for purposes including guest safety, security, prevention and investigation of incidents, protection of property, and compliance with applicable laws. CCTV systems are not intended for areas where guests have a reasonable expectation of privacy. Access to CCTV recordings is restricted to authorized personnel and may be disclosed to appropriate authorities when legally required or necessary for legitimate security purposes.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal and accounting requirements, resolve disputes, enforce agreements, maintain legitimate business records, or otherwise as permitted by law. When personal information is no longer necessary, we will take reasonable steps to securely dispose of, delete, anonymize, or otherwise prevent unauthorized access to the information.

 

8. Data Security

We implement reasonable organizational, physical, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or other unlawful processing. Access to personal information is limited to authorized personnel who require the information to perform their assigned duties.

 

9. Your Rights as a Data Subject

Subject to applicable laws and regulations, you may have the right to:

• Be informed about how your personal information is processed;
• Request access to your personal information;
• Request correction of inaccurate or incomplete information;
• Object to certain processing;
• Withdraw consent where processing is based on consent;
• Request deletion or blocking of personal information when legally applicable;
• Exercise your other rights under the Data Privacy Act; and
• Lodge a complaint with the National Privacy Commission when you believe your privacy rights have been violated. Certain requests may be subject to lawful limitations, verification requirements, or retention obligations.

 

10. How to Exercise Your Privacy Rights

For privacy-related requests, questions, or concerns, please contact: Abatan Riverview Resort Catagbacan Road, Maribojoc, Bohol, Philippines Email: rsvn@abatanriver.com Phone: +63 927 516 5733 Website: www.abatanriver.com Please provide sufficient information for us to properly identify your request and respond appropriately.

 

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technology, or applicable laws and regulations. The latest version will be made available through our appropriate communication channels.

 

Last Updated: September 10, 2026

Abatan Riverview Resort is committed to protecting your privacy while providing a safe, comfortable, and enjoyable guest experience.